The BMC Remedy Service Desk 9.0: Using (WBT) course consists of a series of individual web-based training courses that provide a comprehensive introduction to BMC Remedy Service Desk. Each of these individual courses provides information on core product and concepts, user roles and responsibilities, supplemental features as well as an introduction to the tasks performed by the different Incident Management and Problem Management roles.
This course includes the following web-based courses:
- BMC Remedy Incident Management 9.0: Concepts (WBT)
- BMC Remedy Incident Management 9.0: For Incident Analysts (WBT)
- BMC Remedy Incident Management 9.0: For Specialists (WBT)
- BMC Remedy Incident Management 9.0: For Group Coordinators (WBT)
- BMC Remedy Problem Management 9.0: Concepts (WBT)
- BMC Remedy Problem Management 9.0: For Specialists (WBT)
- BMC Remedy Problem Management 9.0: For Problem Coordinators (WBT)
- BMC Remedy Incident Management 9.0: Supplemental Features (WBT)
