The BMC Remedy IT Service Management 9.1: Development course provides BMC Remedy ITSM Developers with different design approaches, design components, BMC recommendations, and BMC guidelines that will help customize the BMC Remedy IT Service Management 9.1 applications in both the BMC Remedy on-premises and BMC Remedy OnDemand environments.
Participants will be provided with the concepts and hands-on experience of using BMC Remedy Developer Studio to customize various design components for the following ITSM applications: Incident Management, Problem Management, Change Management, and Asset Management. This enables ITSM Developers to extend and customize the behavior of the applications to meet the changing needs of an organization. Using a workshop environment, group discussions, and scenario-based guided lab exercises, participants apply the procedures and concepts presented in the class.
Included in this course is the optional examination for BMC Accredited Developer: BMC Remedy IT Service Management 9.1.
